I have an idea for an app. Can I sell it to you?
Absolutely you can tell us your idea. Unfortunately we don’t pay for these ideas. If you have a great idea that you want to see brought to life because you think it will make the world a better place, please share it with us! If you’re out to get paid it is best if you tell no one your idea.
My game has frozen / will not load / is crashing, how do I fix this?
Try closing the app completely from the home screen of your device. To do this double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the ‘-‘ in the top left of the app to close it, and touch any part of the screen above the taskbar to stop the shaking again and close the taskbar.
If that doesn’t work then you could try a reset of your device. To do this press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear — you won’t lose any content.
Every time a try to buy an In App Purchase (IAP) it tells me to purchase the app first, but I have!
If you have bought the app from iTunes using your laptop or PC and then synced it to your device, then it is possible that the account on your computer and the one on your device are not the same. To fix this simply logout of the App Store, then log back in using the correct details.
The sound in my game has stopped working, how do I get it back?
Turn the sound on, off and then on again and restart the device, sound should reappear.
I have a problem with payment / billing on my Apple ID, can you help?
Unfortunately as Apple handle all billing and transaction information we cannot help with this, you will need to contact Apple directly to resolve it.
I would like a refund for a game I purchased, how can I get one?
If you would like a refund for any app you will need to contact Apple directly as all transactions are processed by them. We cannot provide direct refunds for any apps or games.
I have forgotten my iTunes account email or password, can you help?
We have no access to any iTunes account information. You will need to contact Apple customer support for assistance in this matter.
I am having an issue with a game on my jail broken device
We cannot assist with issues on jail broken devices.